The Provider Search experience was limited in its ability to match members with the right dentist for their specific needs. The limited use of the Advanced Search feature creates a gap between the patient experience and an experience that fully meets the patient needs.

Delta Dental Insurance can better meet their patients’ needs through an enhanced filtering feature that makes search conditions clearly discoverable and flexible to use. By improving the filter and clarifying the hierarchy of search result provider cards, the Provider Search tool can better match user goals.